Frequently asked questions
Shipping and delivery times
Is shipping for Zoffoli globes free?
Is shipping for Zoffoli globes free?
Shipping is normally free, according to the conditions indicated on the site. For remote destinations, islands, or special products, a personalized shipping cost may be required.
How long does it take for a Zoffoli globe to arrive?
How long does it take for a Zoffoli globe to arrive?
Estimated delivery times are: Italy 2-3 business days, Europe 2-5 days, rest of the world 7-10 business days.
Does Zoffoli ship throughout Italy?
Does Zoffoli ship throughout Italy?
Yes, delivery is available throughout the country.
Does Zoffoli ship to Europe?
Does Zoffoli ship to Europe?
Yes, it ships throughout Europe with numerous countries served.
Does Zoffoli also ship to the United States, Canada, Australia, and New Zealand?
Does Zoffoli also ship to the United States, Canada, Australia, and New Zealand?
Yes, we ship worldwide. Import duties and taxes may apply for non-EU destinations.
How can I track my order?
How can I track my order?
You will receive tracking information that allows you to monitor progress until delivery.
Can I change the delivery address after placing the order?
Can I change the delivery address after placing the order?
If not yet shipped, contact customer service. With DHL, you will be able to change the address through the courier's options.
Can I ask for the package to be left with the concierge?
Can I ask for the package to be left with the concierge?
The available options depend on the destination and the carrier.
What should I do if the package arrives damaged?
What should I do if the package arrives damaged?
Contact customer service by sending photographs and keep the original packaging.
Payments, orders and billing
Which payment methods does Zoffoli accept?
Which payment methods does Zoffoli accept?
The available methods vary by country and are shown during checkout.
Can I pay for a Zoffoli globe in installments?
Can I pay for a Zoffoli globe in installments?
When available, the installment option appears among the payment methods at checkout.
Can I purchase a Zoffoli globe as a company?
Can I purchase a Zoffoli globe as a company?
Yes, it is possible to enter company details during the purchase.
If I purchase as a company, can I request an invoice?
If I purchase as a company, can I request an invoice?
Yes, by entering your company billing details, the purchase will be processed with an invoice.
Do I need to create an account to purchase?
Do I need to create an account to purchase?
No, it is also possible to purchase without an account when available.
Can I pay with the "Carta del Docente" or "Carta Cultura"?
Can I pay with the "Carta del Docente" or "Carta Cultura"?
No, it is currently not possible to use these tools.
Where can I find a Zoffoli discount code?
Where can I find a Zoffoli discount code?
The codes are communicated via the website, newsletter, and official promotional initiatives.
Products, dimensions and features
What are the dimensions of a Zoffoli globe?
What are the dimensions of a Zoffoli globe?
Dimensions vary by model and are indicated on the product page with height, width, depth, and sphere diameter.
What is the height of a Zoffoli bar globe when it is open?
What is the height of a Zoffoli bar globe when it is open?
The footprint may change when the globe is opened. Contact customer service for specific measurements.
How much does a Zoffoli globe weigh?
How much does a Zoffoli globe weigh?
The weight varies according to the model and materials. This information is available in the technical data sheet when applicable.
How many bottles can a Zoffoli globe bar hold?
How many bottles can a Zoffoli globe bar hold?
Capacity varies by model. Details can be found on the product data sheet and in the instruction manual.
Do Zoffoli globes come already assembled?
Do Zoffoli globes come already assembled?
It depends on the model. Some come assembled, others require simple assembly with the provided instructions.
Can I receive the Zoffoli globe already assembled?
Can I receive the Zoffoli globe already assembled?
Yes. If you would like to receive your Zoffoli globe already assembled, please contact our Customer Service department at info@zoffoli.com. We will check the availability of this service based on the model and destination.
Customizations
Is it possible to customize a Zoffoli globe?
Is it possible to customize a Zoffoli globe?
Yes. On certain models, various customization options for the globe are available. Feasibility depends on the model, the materials, the requested workmanship and, in some cases, the quantity.
Can I customize a Zoffoli globe with a plaque?
Can I customize a Zoffoli globe with a plaque?
Yes. On several models, it is possible to apply a personalized plaque, making the globe particularly suitable as a gift for special occasions or as a corporate gift. Contact us indicating the chosen model and the type of personalization desired.
Is it possible to engrave a name, a phrase, or a logo?
Is it possible to engrave a name, a phrase, or a logo?
On certain models, it is possible to evaluate engravings and other custom finishes. Not all surfaces and materials allow for the same type of processing. For this reason, feasibility must be verified on a per-product basis. Contact Customer Service, indicating the model and the text, name, or logo you wish to have created.
Do you create custom globes for companies and corporate gifts?
Do you create custom globes for companies and corporate gifts?
Yes. Zoffoli collaborates with companies, professionals, and organizations on corporate gifting projects, corporate gifts, and personalized globes. Depending on the project and quantities, we can consider plaques, engravings, and other custom solutions.
Zoffoli shops and retailers
Where can I see a Zoffoli globe in person?
Where can I see a Zoffoli globe in person?
Zoffoli has retailers and partners in various locations. The availability of individual models may vary from store to store. If you would like to see a globe before purchasing it, please contact Customer Service, indicating your city, province, or country and the model you are interested in. We will check for a suitable retailer in your area.
Is there a Zoffoli retailer in my city?
Is there a Zoffoli retailer in my city?
Contact us indicating your city and, if possible, the model you wish to see. We will help you check for a Zoffoli retailer nearby. Before visiting the store, we always recommend checking the availability of the specific model.
Cartography and maps
Are the maps on Zoffoli globes up to date?
Are the maps on Zoffoli globes up to date?
Zoffoli uses different types of cartography depending on the collection and model. Updated political maps, contemporary maps, and reproductions of historical maps are available. Contemporary political maps provide the geographical information as per the relevant cartographic edition. Historical maps, on the other hand, deliberately reproduce geographical representations from past eras and have a primarily historical, cultural, and decorative value. The type of cartography used is indicated on each globe's product page.
What is the difference between political, contemporary, and historical cartography?
What is the difference between political, contemporary, and historical cartography?
Political cartography: focuses on the geographical representation of countries, borders, cities, capitals, and other territorial elements. Contemporary cartography: combines geographical information with aesthetic research through colors, finishes, and graphics also designed for interior design. Historical cartography: reproduces maps belonging to or inspired by different periods in the history of cartography.
Support, warranty and spare parts
How can I tell if my globe is an authentic Zoffoli?
How can I tell if my globe is an authentic Zoffoli?
If you own an old product and would like to verify its origin, you can contact Customer Service by sending photographs of the globe and any marks, labels, logos, or other identifying elements.
Whenever possible, we will compare the product with the information available in our archives.
How long is the warranty on a Zoffoli globe?
How long is the warranty on a Zoffoli globe?
The warranty provided by current legislation applies to Zoffoli products, depending on the country, the type of customer, and the purchase made.
To learn more about the details of terms and support procedures, please consult the updated terms of sale on the website.
Can I find spare parts for an old Zoffoli globe?
Can I find spare parts for an old Zoffoli globe?
Spare parts availability depends on the model and year of production.
If you need a spare part, please send us complete photographs of the globe and the relevant component.
Zoffoli Customer Service will verify the availability of the original spare part or, where possible, a compatible solution.
Vintage Zoffoli globes, archive and discontinued models
I have an old Zoffoli globe: how much is it worth?
I have an old Zoffoli globe: how much is it worth?
Zoffoli does not provide economic valuations, appraisals, or commercial estimates for used, vintage, or discontinued globes, even when they are original Zoffoli products.
The value of an old globe can depend on numerous factors, such as the model, year of production, condition, completeness, rarity, and trends in the second-hand or collectibles market.
For this reason, we cannot indicate how much it is worth or what its potential selling price might be.
Can you identify an old Zoffoli globe?
Can you identify an old Zoffoli globe?
When information is available in our archives, we can try to help you identify an old Zoffoli globe or a discontinued model.
You can send us complete photographs of the product and, if present, of the brand, the label, and any identifying details.
We will try to verify the model, collection, or production period based on the available information. Any identification provided does not constitute an economic valuation of the product.
Is there an archive of old Zoffoli globes?
Is there an archive of old Zoffoli globes?
Zoffoli has been producing globes since 1949 and throughout its history has created numerous models, collections, cartographies, and variations that are no longer in production today.
The company's historical heritage therefore also includes numerous vintage Zoffoli globes and models from previous collections.
For information on a specific old model, you can contact Customer Service by attaching a few photographs.
Zoffoli Colossus Globe
How can I request information and the price of the Colosso globe?
How can I request information and the price of the Colosso globe?
Colosso Zoffoli is a globe of unique size and features, and every request is handled individually.
To receive information and a quote, please provide us with:
- the intended use of the globe;
- the city and country where it will be placed;
- the context of use, such as a home, office, hotel, commercial space, public space, project, or event;
- any specific requirements regarding installation and delivery.
This information allows us to understand the project and correctly evaluate the product, logistics, installation, and delivery methods.
Contact Zoffoli
I have a question before purchasing: can I contact Zoffoli?
I have a question before purchasing: can I contact Zoffoli?
Certainly.
If you need help choosing a globe, learning about the dimensions, availability, capacity of a bar globe, delivery times, customizations, or finding a retailer, you can contact Zoffoli Customer Service directly.
Phone: +39 0541 629566
E-mail: info@zoffoli.com
WhatsApp: via the contact available on the website
Our team can help you find the Zoffoli globe best suited for your home, your office, as a gift, or for a professional project.
