Zoffoli Srl reserves a maximum of three working days to retrieve the goods, pack them, and complete the necessary administrative procedures.
If paying by bank transfer, please allow for an additional 24/48 hours, which is the time required for the bank to credit the transfer.
*Given the highly artisanal nature of our products, it may happen that some items are not available in stock for immediate shipment. In this case, the globe is put into production upon receipt of the order, and we will promptly inform the customer of the estimated fulfillment times.
Saturdays, Sundays, and public holidays are not included in the calculation of delivery days.
The indicative delivery times are as follows:
• Shipments within Italy 2-3 working days, and in any case within a maximum of 30 days from the confirmation date.
• Shipments to European Union countries 2-5 working days, and in any case within a maximum of 30 days.
• Shipments to the rest of the world roughly 7 to 10 working days.
If the customer is unable to be present at the delivery location at the agreed time, we ask that you contact us again to arrange a new delivery date.
Should delivery not be possible for reasons beyond our control after 30 days from the date the order is available for delivery, we will assume that the contract is to be terminated.
Shipping costs are the responsibility of the customer and are calculated based on the volume of the goods and the destination. On the Zoffoli.com website, shipping is free for Italy and European Economic Community countries (excluding Cyprus and the Canary Islands). For NON-EU countries (including the UK), customs duties are the responsibility of the recipient.
The delivery provided by the courier is standard, meaning it is to the ground floor; for particularly heavy or bulky packages, the customer must assist the carrier with unloading the goods.
Delivery to the floor is possible upon notification to customer service. This service entails additional costs.
No responsibility can be attributed to Zoffoli for delays in delivery attributable to the assigned carrier. If the customer is unavailable, the package will be returned to the sender, Zoffoli Mappamondi, after 3 delivery attempts. In this case, if the customer requests a refund, it will be net of the return shipping costs that Zoffoli must incur.
Products are packed with durable materials suitable for ensuring optimal protection during transport, also in relation to the choice of the type of carrier used.
