Zoffoli Returns, Spare Parts and Support
Do you need to return a globe, report an issue, or request
a spare part? On this page, you will find all the information regarding returns and refunds,
customer support, the warranty, and original Zoffoli spare parts.
Returns and refunds
Information on the 14-day right of withdrawal and return instructions.
Damages, defects and warranty
Support for damaged packages, missing
components, and a 2-year legal warranty.
Original Zoffoli components
Interactive technical exploded view to identify and
order original spare parts.
1. Returns and refunds for change of mind
Changed your mind?
If you purchased as a consumer, you can notify us of your decision to withdraw from the purchase
within 14 days of receiving the product, without having to provide any reason, you can download the form here
1.1 How to request a return and withdrawal terms (14 days)
1.1 How to request a return and withdrawal terms (14 days)
The customer may exercise their right of withdrawal within 14 days from the moment they acquire physical possession of the goods (courier delivery).
After formally communicating the decision to withdraw via the online procedure or the downloadable form, the product must be returned and shipped to Zoffoli within the following 14 days.
1.2 Product preparation, disassembly and original packaging
1.2 Product preparation, disassembly and original packaging
Before returning the item, we invite you to consult the technical instructions for the correct disassembly and safe repacking of the globe, protecting the cartographic sphere, the meridians, and the wooden parts.
We strongly recommend keeping and using the original packaging, the internal pre-formed shells, and all protective elements received at the time of delivery.
The product must be returned complete in all its parts, including components, accessories, screws, wheels, and informational documentation/certificates.
Handling of the goods: the consumer may handle the product to the extent strictly necessary to establish the nature, characteristics, and functioning (analogous to what is permitted in a retail store). The consumer is responsible for any diminished value of the goods resulting from handling other than what is necessary.
1.3 Allocation of expenses and direct costs of return
1.3 Allocation of expenses and direct costs of return
In the event of a simple change of mind (voluntary withdrawal), the direct costs of returning the goods are borne by the customer.
Due to their size, volumetric dimensions, or specific construction features, floor-standing globes and bar models cannot normally be returned via standard postal service: the estimated shipping cost via a specialized express courier ranges approximately between €25.00 and €60.00, depending on the model and geographical destination.
We recommend using a qualified express courier that guarantees a traceable and insured shipment commensurate with the value of the handcrafted item.
1.4 Credit times and refund methods (14 days)
1.4 Credit times and refund methods (14 days)
In the event of a valid withdrawal, Zoffoli will refund all payments received from the customer in relation to the purchase, including the standard delivery costs originally applied.
Any additional costs will not be refunded if the customer has expressly chosen a different and more expensive type of delivery than the standard method offered (e.g., floor delivery, evening appointment delivery, or express priority).
The refund is issued without undue delay and, in any case, within 14 days from the day Zoffoli is informed of the decision to withdraw.
Protection notice: in accordance with the law, Zoffoli may legitimately withhold the refund until the actual receipt of the goods at its facilities in Rimini, or until the consumer has provided proof of having returned the goods (via a tracked shipping receipt with a unique code).
The refund will be made using the same payment method used by the customer for the initial transaction (Credit Card, PayPal, Bank Transfer, Apple Pay), unless otherwise expressly agreed.
1.5 Exclusion of the right of withdrawal for personalized or custom-made goods
1.5 Exclusion of the right of withdrawal for personalized or custom-made goods
We wish to inform our valued customers that the right of withdrawal is excluded, pursuant to Art. 59, paragraph 1, lett. c) of the Consumer Code, for the supply of goods made to measure or clearly personalized (for example, globes with name engravings or personalized dedications on metal plates, screen-printed maps with custom routes, or wood finishes made at the customer's specific request).
Any such exclusion is always indicated in a clear and transparent manner on the product page and in the order summary before the conclusion of the sales contract.
2. Product damaged upon delivery
Does the neck or the globe show signs of transport damage?
Should you discover any damage or anomalies resulting from transport when unpacking, we strongly advise against proceeding with full assembly
before having photographed and documented the situation. The transport damage procedure guarantees the prompt and free-of-charge replacement of the component or the entire product.
2.1 Receipt of the parcel and acceptance with specific conditional inspection
2.1 Receipt of the parcel and acceptance with specific conditional inspection
Upon the courier's arrival, if the outer packaging shows signs of crushing, tearing, holes, or the carrier's adhesive tape, always add the note "Accepted subject to inspection for visibly damaged package" on the delivery receipt (paper or handheld device), specifying the reason.
This formal annotation allows for the immediate initiation of insurance coverage with the express courier appointed by Zoffoli.
2.2 Mandatory photographic documentation of the damage and packaging
2.2 Mandatory photographic documentation of the damage and packaging
Elements to attach to the report (JPG, PNG, or PDF files):
• Order number (visible in the email confirmation or on the packing slip);
• Clear photographs of the product or the individual damaged wooden or cartographic component;
• Photographs of the outer packaging (clearly showing the shipping label and the sides of the box);
• Photographs of the internal inserts and shaped polystyrene protections.
Carefully keep the original packaging and protective elements until the claim is resolved: they may be requested for inspection by the carrier.
2.3 Reporting terms (7 days) and rapid replacement procedure
2.3 Reporting terms (7 days) and rapid replacement procedure
For the purpose of timely notification to the carrier and activation of the goods insurance policy, any visible anomalies or hidden transport damage must be reported to Zoffoli within 7 (seven) calendar days of delivery.
Upon receipt of the photographic documentation and verification of the nature of the damage, Zoffoli will arrange at its own expense for the immediate shipment of the replacement part or, if necessary, the collection of the damaged furniture by courier and the simultaneous supply of a new unit, at no additional cost to the customer.
3. Defects, missing components and warranty
Conformity defects or components missing from the packaging?
All Zoffoli globes purchased by consumers are protected by a 24-month Legal Warranty. If you encounter a manufacturing defect or if a fastener or piece of hardware is missing, our central workshop in Rimini will intervene directly to restore the product at no cost to you.
3.1 Rapid replacement of components, small parts, or hardware missing upon receipt
3.1 Rapid replacement of components, small parts, or hardware missing upon receipt
If you notice the absence of a pin, washer, end cap, or mounting screw when opening the package, you can report it to us promptly so we can send a replacement immediately.
Details to provide for the replacement shipment:
• Purchase order number;
• Exact model of the globe;
• Name of the part or reference letter from A to H from the technical diagram;
• Photograph of all the components received.
3.2 Legal guarantee of conformity (24-month duration for private consumers)
3.2 Legal guarantee of conformity (24-month duration for private consumers)
All Zoffoli products purchased by end consumers on our official e-commerce site are covered by the Legal Guarantee of Conformity provided for by articles 128 et seq. of the Italian Consumer Code and European Union directives.
Duration: 2 years (24 months) from the date of delivery of the new goods.
Distinction: the guarantee is separate from the right of withdrawal and covers manufacturing faults and defects regardless of the 14-day cooling-off period.
In the event of a lack of conformity, the customer is entitled to have the product restored to conformity by repair or replacement at no cost, or to an appropriate price reduction or termination of the contract in accordance with the provisions of the law.
3.3 Exclusion and forfeiture cases regarding the legal warranty
3.3 Exclusion and forfeiture cases regarding the legal warranty
The legal warranty does not apply in the following cases:
• Normal wear and tear of the product, friction of the bearings after years of prolonged use, or wear of the wheel treads;
• Damage caused by assembly that does not conform to the Zoffoli illustrated manual provided in the package;
• Impacts, accidental drops, or forcing during the rotation of the hemisphere or the opening of the bar compartment;
• Prolonged exposure to intense direct sunlight, radiant heat sources, or abnormal humidity that have altered the natural wood;
• Use of solvents, acids, alcohol, or abrasive detergents unsuitable for cleaning the screen-printed map.
4. Original Zoffoli spare parts and components
Are you looking for a part for your globe?
Many components of Zoffoli globes can be replaced over time. If a part of your globe has worn out or been damaged, we can check the availability and compatibility of the spare part with your model.
The philosophy of the durable product: The ability to work on individual construction components (wheels, pins, graduated arcs, hemispheres) helps to extend the life of the globe for generations, enhancing the craftsmanship and avoiding, whenever possible, replacing the entire piece of furniture.
4.1 Criteria for identifying the correct component and artisanal tolerances
4.1 Criteria for identifying the correct component and artisanal tolerances
To enable our laboratory to precisely identify the compatible part, please provide the following information:
• Model or product code of the globe (can be found on the label under the base or in the documentation);
• Name of the component (e.g., meridian arc, swivel caster, upper cap, walnut leg);
• Identifying letter or code from the Zoffoli technical diagram (e.g., Letter A, B, C, D, E, F, G, H).
4.2 Quotation request and technical compatibility verification procedure
4.2 Quotation request and technical compatibility verification procedure
To submit a quote request to Zoffoli Customer Service, please fill out the dedicated form, indicating:
• The model or product code of the globe;
• The requested component and its identifying letter/code;
• Overview photographs of the globe;
• Detailed photographs of the worn or replacement component;
• A brief description of your needs or the estimated year of purchase.
4.3 Management via personalized quote, stock availability, and spare parts shipping
4.3 Management via personalized quote, stock availability, and spare parts shipping
Zoffoli spare parts are handled exclusively via personalized quote and not through direct cart purchase.
Availability and compatibility depend strictly on the production series, the diameter of the globe (e.g., 40 cm, 50 cm, 60 cm), the manufacturing period of the globe, and the artisanal finish variants adopted over the years.
Upon receipt of your request, our Technical Service will check the stock at the factory and will promptly inform you of the price of the spare part, assembly instructions, and any express shipping costs.
5. Submission and management of requests
How we handle every request with artisanal precision
Every request for assistance or spare parts is handled directly by our staff in Rimini, without intermediaries or generic automated responses. We personally verify the model, year, and tolerances to offer you the fastest and most accurate solution.
24-hour care
Information on the 14-day right of withdrawal and return instructions.
100% Traceability
Unique identification code assigned to each file.
Direct shipping
Items carefully packed and shipped via express courier.
Sending request
Fill out one of the dedicated online forms, write to info@zoffoli.com, or contact us on WhatsApp, attaching photos and order references.
Rimini technical assessment
Master cabinetmakers and quality control verify archive drawings, assembly tolerances, and the compatibility of the requested component.
Clear and transparent answer
Receive confirmation of free warranty shipping or a detailed and transparent quote for out-of-warranty components.
Express shipping & guide
The spare part is shipped via tracked express courier (24/48h), complete with assembly instructions to preserve the finish.
5.1 Official submission channels and minimum requirements for the request
5.1 Official submission channels and minimum requirements for the request
All requests for assistance, returns, or spare parts must be submitted using the digital forms on this page, via email (info@zoffoli.com), or through our official WhatsApp Business channel.
To formally open a claim, it is essential to provide the order number or the purchaser's name, including a telephone number and photographic documentation where requested.
5.2 Response times (24 business hours) and technical assessment in Rimini
5.2 Response times (24 business hours) and technical assessment in Rimini
Our Rimini-based artisan workshop guarantees an initial qualified response and the processing of your request within 24 business hours of electronic submission.
The technical verification evaluates the history of the collections, millimeter tolerances, and the suitability of the turned parts to ensure perfect rotation and alignment of the sphere.
5.3 Unique ticket code assignment, tracking, and express shipping
5.3 Unique ticket code assignment, tracking, and express shipping
Each case is assigned a unique identifier (Care Ticket), which allows you to monitor the processing status at any time.
Packages containing spare parts or replacement items are entrusted to an express courier with a tracking code sent via email for delivery within 24/48 hours nationwide.
6. Zoffoli Archive and discontinued models
Do you own a vintage or inherited Zoffoli globe?
Since 1949, every Zoffoli globe has been designed to last over time and become a cherished household object. In our historical archive and woodturning workshop in Rimini, we preserve vintage cartographic plates, historical assembly records, and original components to help you identify, repair, and keep even models produced many decades ago in splendid condition.
Historical research
Please send us photographs of the entire item and its details: the tenth-scale relief of manufacture, the diameter of the sphere, and the original name of the collection.
Compatible spare parts
We check the availability in our vintage magazines for suitable pears, pears, caps, bushings or wheels, or we create manual adjustments using the same wood species.
Solid wood care
Dedicated consultation on nourishing solid walnut and beech components with natural bee oils and waxes, while avoiding any alteration to the precious screen-printed cartography.
6.1 Appraisal and historical identification service (models from 1949 to the present)
6.1 Appraisal and historical identification service (models from 1949 to the present)
For vintage items no longer featured in the current catalog, Zoffoli offers a free archival consultation service. By sending photos of the globe and its turned base, our experts can trace the manufacturing period, the type of screen-printed cartography used, and the original name of the series.
6.2 Supply of vintage components or custom handcrafted reproductions
6.2 Supply of vintage components or custom handcrafted reproductions
Should the original component be out of stock in the historical warehouses, the Rimini laboratory will verify the feasibility of an adaptation through manual turning of similar woods (beech, walnut, linden) or the use of small parts compatible with the construction standards of the time.
6.3 Guidelines for the conservation restoration and care of wooden surfaces
6.3 Guidelines for the conservation restoration and care of wooden surfaces
Preserving solid wood and grid maps requires the periodic application of neutral beeswax and dust removal with dry, soft microfiber cloths. The use of silicone oils, harsh sprays, or solvents is strictly discouraged, as they would compromise the cartography’s vegetable-based inks.
For any other questions or requests, please fill out the form
Our Customer Service team is at your complete disposal to guide you through the return process, assist you with warranty claims, or identify the compatible spare part for your globe.
