Introduction
These conditions are valid exclusively between the company Zoffoli Mappamondi S.r.l. and any person making online purchases on the website www.zoffoli.com, hereinafter referred to as the "CUSTOMER." These conditions may be subject to change, and the date of their publication on the site is equivalent to the date of entry into force.
These conditions govern purchases made on the website www.zoffoli.com, in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code, Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014 and Legislative Decree 70/2003 on electronic commerce.
1. Company Details
The products purchased on Zoffoli are sold directly by the company Zoffoli Mappamondi S.r.l., duly registered with the Rimini Business Register (RN 325648) with VAT number 04103830404. Zoffoli Mappamondi S.r.l. has its registered office at Via Ungheria 5, 47921 Rimini, Italy. Zoffoli Mappamondi S.r.l. is the owner of the website www.zoffoli.com.
2. Purpose of the Contract
With these general terms and conditions of sale, Zoffoli sells and the CUSTOMER purchases at a distance the movable tangible goods indicated and offered for sale on the website www.zoffoli.com. The contract is concluded via the internet, through the CUSTOMER's access to the address www.zoffoli.com and the placement of a purchase order according to the procedure provided by the site itself. Before concluding the purchase contract, the CUSTOMER views the characteristics of the goods as illustrated in the individual product sheets at the time of the CUSTOMER's selection.
3. Acceptance of Sales Conditions and General Terms
The contract between Zoffoli and the Customer shall be considered concluded with the sending by Zoffoli of an order confirmation email to the customer. The email contains the CUSTOMER's data, the order number, the price of the goods purchased, shipping costs, and the delivery address to which the goods will be sent. The CUSTOMER undertakes to verify the accuracy of the personal data contained in the aforementioned email and to promptly communicate any corrections/changes to be made to Zoffoli. By placing an order online, by telephone, or via email, the Customer declares that they have read and fully accepted the general terms and conditions of sale and payment transcribed below. The Customer must retain these general terms and conditions of sale (in compliance with the provisions of Articles 50 et seq. of Legislative Decree 206/05) by printing a copy or saving it electronically.
4. Purchase Procedure
The Customer may purchase the products sold in the electronic catalog on the website www.zoffoli.com, as described in the respective technical information sheets or in email communications, including following contacts with Zoffoli sales staff. Receipt of the order is confirmed by Zoffoli via email sent to the email address provided by the Customer. This confirmation message will contain all information regarding the order.
Once the order is received from the Customer, Zoffoli will verify the payment and then initiate the production/shipping phases of the goods.
Any notice of non-acceptance of the order due to product unavailability and/or longer delivery times than those indicated in the product sheet will be communicated promptly to the customer, by telephone or email.
In such cases, the Customer may, alternatively, change the product, wait for availability within the newly communicated timeframes, or cancel the order by requesting a refund for any sum already paid. Any right of the Customer to damages or compensation is excluded, as is any contractual or non-contractual liability for direct or indirect damages to persons and/or property caused by the non-acceptance, even partial, of an order.
Any changes to orders already placed may be made by the customer within 3 days of the date of execution and must be sent in writing to Zoffoli via email. Any changes to orders sent after this term (3 days) cannot be guaranteed and will be authorized by Zoffoli, if possible, based on the progress of production.
5. Product Availability
The availability of products is to be considered purely indicative because:
- Many products, being completely artisanal in nature, may require more than 60 days for production.
- Products could be sold to other CUSTOMERS before the order confirmation due to the simultaneous presence of multiple users on the site,
- An IT anomaly could occur, making a product available for purchase that is not actually available. Even after sending the order confirmation email by Zoffoli, cases of partial or total unavailability of goods may occur.
6. Shipping and Delivery Times and Methods
If the product is available in stock, Zoffoli Srl reserves a maximum of three working days for retrieving the goods, packaging, and completing the necessary administrative procedures.
In the case of payment via bank transfer, it is appropriate to consider an additional 24/48 hours, necessary for the bank to credit the transfer.
Given the extremely artisanal nature of our products, it may happen, however, that some products are not available in stock for shipment. In this case, the globe is put into production upon receipt of the order, and it will be our care to promptly communicate the estimated fulfillment times to the customer.
For some products, 60 to 90 days may be required for production. To these days must be added the time taken by the courier for delivery. In the calculation of delivery days, Saturdays, Sundays, and holidays are not included.
The indicative delivery times are as follows:
- Shipments in Italy: 1-2 working days from shipping confirmation.
- Shipments to European Union countries: 2-5 working days from shipping confirmation.
- Shipments to the rest of the world: roughly 7 to 20 working days from shipping confirmation.
If the customer is unable to be present at the place of delivery at the agreed time, we ask that you contact us again to arrange a new delivery date.
If delivery cannot take place for reasons not attributable to us after 30 days from the date on which the order is available for delivery, we will assume that the contract is to be terminated.
Shipping costs are borne by the customer and are calculated based on the volume of the goods and the destination of the goods. Delivery carried out by the courier is standard and therefore at street level; for particularly heavy or bulky packages, the customer must cooperate with the carrier for unloading the goods. Delivery to the floor is possible upon notification to customer service. This service may involve additional costs. No liability can be charged to Zoffoli due to delays in delivery attributable to the appointed carrier. Products are packed with resistant materials suitable for ensuring optimal protection during transport, also in relation to the choice of the type of carrier to be used.
7. Payment Methods and Prices
DISPLAYED PRICES: All prices displayed and indicated within the website are expressed in euros and constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code. The prices offered are understood to be inclusive of VAT. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent. INVOICING: Zoffoli S.r.l. will issue a delivery note for each order, which can be used as a document attesting to the validity of the warranty. Upon specific request by the Customer during the order process, it is possible to issue an invoice, which in this case will replace the normal delivery note. PAYMENT
We accept the following payment methods:
- Major Credit Cards
- American Express
- Diners
- Mastercard Circuit
- Visa Circuit
- PayPal
- Bank transfer payable to:
INTESA SAN PAOLO SpA
Viale della Libertà, 11
47039 Savignano sul Rubicone (FC)
IBAN: IT98 J030 6968 0531 0000 0001 813
SWIFT/BIC: BCITITMM - Amazon Pay
- Pay in installments with Soisy. Link to the terms here:
8. Right of Withdrawal
Pursuant to Legislative Decree no. 21 of 21/02/2014, if the customer is a consumer (i.e., a natural person who purchases goods for purposes not related to their professional activity, or does not make the purchase by indicating a VAT number reference in the order form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following paragraphs.
To exercise this right, the customer must send a communication to that effect within fourteen (14) working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to: Zoffoli Mappamondi S.r.l., Via Santo Marino, 250 47824 Poggio Berni (RN) Italy, or by telegram or fax sent within the aforementioned 14-day period and followed by confirmation by registered letter with acknowledgment of receipt, sent MANDATORILY within the following 48 hours.
Once the aforementioned notice of withdrawal is received, Customer Service will promptly provide the customer with instructions on how to return the items, assigning a unique RMA code for the return of the goods, which must reach Zoffoli Mappamondi S.r.l. within 14 days from the date the notice of withdrawal was sent. The goods must be returned intact, complete with all their parts and in their original packaging (envelopes and boxes), kept and possibly used with normal diligence, without any signs of wear or dirt, in compliance with the conditions in the following points.
The consumer is solely responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods (art. 57 Legislative Decree 206/2005).
The right of withdrawal is in any case subject to the following conditions:
- The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, attached software, etc.);
- The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.);
- By law (art. 57 Legislative Decree 206/2005), the shipping costs related to the return of the item are borne by the customer, except in cases where the seller has agreed to bear them directly or has not informed the consumer that this cost was to be borne by them; delivery costs to the customer and any other incidental expenses highlighted at the time the order was placed will not be refunded;
- The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- By law, the consumer is solely responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
- In case of damage to the item during transport, the customer will be notified of the incident (within 5 working days of receipt of the item in our warehouses), to allow them to file a timely complaint against the courier chosen by them and obtain reimbursement of the value of the item (if insured); in this event, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
- Zoffoli Mappamondi S.r.l. is not liable in any way for damage or theft/loss of items returned with uninsured shipments;
- Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the original packaging and/or box are damaged, Zoffoli Mappamondi S.r.l. will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to restoration costs.
Subject to any restoration costs for confirmed damage to the original packaging, Zoffoli Mappamondi S.r.l. will refund the customer the entire amount already paid, within 14 days of the return of the goods, through the reversal procedure of the amount charged to the Credit Card or by Bank Transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (ABI – CAB – Current Account of the invoice holder).
The right of withdrawal is totally forfeited, due to the lack of the essential condition of integrity of the good (packaging and/or its contents), in cases where Zoffoli Mappamondi S.r.l. ascertains:
- Negligent use of the good that has compromised its integrity, or the use of any consumable materials;
- The lack of the external packaging and/or original internal packaging;
- The absence of integral elements of the product (accessories, cables, manuals, parts, ...);
- Damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the goods will remain at the offices of Zoffoli Mappamondi S.r.l., at the Customer's disposal for pickup at their own expense.
9. Warranties
The products sold by Zoffoli are covered by a warranty pursuant to Legislative Decree 206/05. In the event of a purchase made by a party definable as a "final consumer," the warranty is valid for 24 months and covers defects in product conformity. In all other cases, the conventional warranty is 12 months. In case of receipt of defective products or products that do not comply with the orders placed, the CUSTOMER has the right to the restoration of the product's conformity without expense through repair or replacement of the product.
The CUSTOMER may exercise this right if the defect manifests itself within two years of delivery of the good and reports the defect to Zoffoli within two months of discovery.
In the event of a defective or non-conforming product, Zoffoli will, at its own expense, arrange for the collection of the product, compatibly with the CUSTOMER's availability.
10. Access to the Site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of Zoffoli.
11. Cookies
The website www.zoffoli.com uses "cookies." Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow Zoffoli to offer a personalized service to its customers.
Zoffoli informs the Customer of the possibility of disabling the creation of such files by accessing their Internet configuration menu. It is understood that this will prevent the Customer from proceeding with online purchases.
10. Applicable Law and Competent Court
These General Terms and Conditions of Sale are subject to Italian law.
Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located within the territory of the State. In any case, it is optionally possible to resort to the mediation procedures referred to in Legislative Decree 28/2010, for the resolution of any disputes arising in the interpretation and execution of these terms of sale by accessing the following site: Online Dispute Resolution General terms and conditions of sale updated on April 13, 2019
